AGAPE Privacy Policy
Effective date: November 1, 2026
1. Our Commitment to Your Privacy
At AGAPE, we believe that trust begins with honesty, respect, and transparency. We take your privacy seriously and are committed to treating your personal information with care and protecting it against unauthorized access or use.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices available to you.
This policy applies to personal information collected through AGAPE.com and in connection with our products and services.
2. What Information We Collect
We collect personal information that we reasonably need to operate our online store, serve our customers, and communicate with those who choose to hear from us.
Depending on how you interact with us, this may include:
- Contact information: Your name, email address, telephone number, and billing or shipping address.
- Order information: Products purchased, order details, and transaction records needed to process and deliver your order.
- Payment information: Payments are processed through Stripe. AGAPE does not store complete payment card numbers on its own systems. Payment information is handled by the applicable payment processor in accordance with its own privacy policy and security practices.
- Newsletter preferences: Your email address and subscription preferences, if you choose to receive our promotional emails.
- Website usage information: Technical information such as your IP address, browser, device, and interactions with our Website, where collected through cookies or analytics tools.
We seek to collect only information that is necessary for the relevant purposes.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil orders, arrange delivery, and handle returns or refunds.
- Respond to your questions and customer service requests.
- Maintain business and transaction records.
- Send order confirmations and other communications related to your purchases.
- Send promotional emails about AGAPE products, news, or offers, where you have provided the required consent.
- Understand how visitors use our Website and improve its content and performance.
- Meet applicable legal and regulatory requirements.
We do not use your personal information for unrelated purposes without an appropriate legal basis and consent where required.
4. When We Share Your Information
We do not sell or rent your personal information.
To operate our website and serve you, we work with service providers including WooCommerce, Stripe for payment processing, Canada Post and other shipping providers, Google Analytics and other analytics providers, email marketing and communication providers and other providers whose services are reasonably necessary to operate our website and business.
These providers may process personal information as necessary to provide their services, in accordance with their applicable privacy and security practices.
Some service providers may process or store personal information outside Quebec or Canada. Where applicable, we take the appropriate steps to protect personal information in accordance with applicable privacy requirements.
We may also disclose personal information when required by law.
5. Cookies and Website Analytics
Our Website may use cookies and similar technologies to support its operation, remember preferences, and understand how visitors use the Website.
Google Analytics may collect technical and usage information about visits and interactions with our Website.
You can manage cookies through your browser settings. Certain cookies or tracking technologies may require your consent before being activated. Disabling some cookies may affect Website functionality.
6. Promotional Emails
We send promotional emails where you have subscribed or otherwise provided the required consent.
You may unsubscribe at any time using the unsubscribe link included in our promotional emails or by contacting us directly.
Unsubscribing from promotional emails will not prevent us from sending essential communications relating to an order or another service you have requested.
7. How We Protect Your Information
We take reasonable measures to protect personal information against loss, theft, unauthorized access, use, or disclosure.
These measures include appropriate technical, organizational, and administrative safeguards. We also seek to limit access to personal information to those who need it for legitimate business purposes.
Although we take privacy and security seriously, no method of electronic storage or transmission can be guaranteed to be completely secure.
8. How Long We Keep Your Information
We retain order and transaction records for accounting, recordkeeping, customer service, and other legitimate business purposes, in accordance with applicable legal requirements. We retain other personal information for as long as necessary for the purposes for which it was collected.
9. Your Personal Information
If you would like to know what personal information we hold about you, request access to it, or correct information that is inaccurate or incomplete, please contact us.
Where applicable, you may also withdraw your consent to certain uses of your personal information. Some information may need to be retained to fulfil an order or meet legal obligations.
If you have a concern about how we handle your personal information, we welcome the opportunity to address it.
10. Links to Other Websites
Our Website may contain links to other websites for your convenience or information. Once you leave AGAPE.com, the privacy practices of those websites apply.
We do not control third-party websites and encourage you to review their privacy policies before providing personal information.
11. Changes to This Policy
We may update this Privacy Policy when our practices or applicable requirements change. The latest version will be posted on this Website with its updated date.
If a change materially affects how we handle personal information, we will provide notice where required.
12. Contact Us
Your trust matters to us. If you have any questions about this Privacy Policy, would like to update or correct your personal information, or have a concern about how your information is handled, please contact us.
Person Responsible for the Protection of Personal Information
Email: [email protected]
Mail:
AGAPE
6400, avenue Auteuil, bureau 400
Brossard (Québec) J4Z 3P5
CANADA